Guest Information A-Z

Our hotel welcome the guests exclusively over 14 years old.

An individual temperature controller is located in every room. You can find further details in the chapter
„Temperature control”.

If you celebrate your birthday or anniversary during your stay at our hotel, please, contact our colleagues at
the reception, who will be eager to help you make the special day unforgettable. Please, call extension 1.

If you need an anti-slip mat at the bathroom, please, call extension 1.

Our cosy restaurant provides breakfast and half-board for our guests. We offer a wide selection of Hungarian
and international dishes. The restaurant is open between 6.00 am – 10.00 pm. For breakfast and dinner, we
welcome our pet owners at the a’la carte restaurant.

Our banquet hall supplied with modern audio-visual equipment offers an excellent opportunity for arranging
corporate and private events. Please, contact the Sales Department in the matter of any events. Please, call
extension 6.

If you need a bath chair, please, contact Reception at extension 1.

It is situated on the first floor of the Therapy Department. Treatment folder can be found at the Spa department
or on the website. For appointment please, call the Spa Reception during opening hours at extension 5.

If you would like to rent a bike and nordic walking sticks, please, dial extension 1.

Upon request, our Housekeeper provides you with additional blankets and pillows. Please, call extension 1

You can ask for board games and playing cards at our Reception.

Breakfast is served from 7.00 am – 10.00 am every morning at Apetite Restaurant. If you would like to have
breakfast in your room, please fill in the breakfast card located on the inner side of the entrance door of your
room, or call the Room Service at extension 1 until 6 am that day.

Our stylish bistro awaits its guests with live music on Friday and Saturday evenings. Our offer also includes a
varying menu, a wide selection of wines, as well as cocktail and dessert specialties. Opening hours depend on
seasons. For actual information please, call Reception. Brix Bistro telephone number: +3683900125

We provide a computer and tablet at the Business Corner. For further information about our services please,
contact the Reception, or dial extension 1.

In connection with cocktail parties, lunches and private gatherings, please, contact our waiters/waitresses or
dial extension 4.

If you need extra cleaning service, blankets, pillows, sheets and anti-slip bathroom mats, please, call extension 1.

Rooms can be occupied from 3.00 pm.

Both individual guests and groups must check out until 11.00 am. If you want to check out later, please, contact
the Reception until 11 am on the day of departure. Call extension 1.

Coffee and tea sets can be found in every hotel room in the TV cabinet next to the minibar.

In order that you could spend your time at us in the spirit of luxury, we equipped our suites with coffee
machines. The machine works as a kettle as well. We are at your disposal how to use the machine. Please, call
Reception at extension 1.

We sell tickets to numerous cultural events all year round. For information and tickets, please, contact the
Reception. Call extension 1.

Our hotel pays special attention to the comfort of our disabled guests, our 2 rooms are barrier-free.

We are glad to inform you about setting up 2 electric car charging stations in the parking lot of our hotel, applicable fees will apply. Please, contact the reception desk and dial extension 1.

Please, contact the Reception in connection with mails, messages, flight or train tickets, car hire, limousines,
theatre tickets or any other services. Please, call extension 1.

We accept Amex, Eurocard, MasterCard, Maestro and VISA cards.

For a free dental consultation and with any dental issues please call Reception.

If you require medical help, please, contact the Reception. Dial extension 1.

If you wish not to be disturbed during cleaning time, please place the ’Do not
disturb!’ card to the door handle.

The small train runs on schedule in the town of Hévíz. One of the stops can be found about 50 meters away
from the hotel. You can request information about the timetable and the route at the Reception.

For information about the cultural events taking place in the town, event booking and tickets, please contact
the Reception at extension 1.

For more information, please, contact the Reception at extension 1. You can find the express check out form
and information about it in the guest directory.

If you need a thermometer, please, contact the Reception. Dial extension 1.

The nearest emergency exit is indicated on the floor plan, which can be found on the entrance door of the
hotel room. Please, take the time to locate the nearest emergency exit. Each emergency exit is clearly visible,
since they are marked by light and have an inscription. There are smoke detectors and an alarm system in the
building.

It is located on the ground floor of the Therapy Department. The fitness room is well-equipped with modern
devices. Opening hours: 7.00 am – 9.00 pm. For more information, call extension 5.

Flowers can be ordered at the Reception. Please order it one day before. Please, dial extension 1.

Our underground garage and parking lot is available for our hotel guests for an extra cost per day. For any
assistance with the parking our colleagues stay at your kind disposal. Express parking places are available for
temporary use. For additional information, please, contact the Reception by dialling extension 1.

For your personalised service needs, please contact our colleagues at the Reception, or call extension 1.

A hair dryer is located in every bathroom of the hotel and you can require at the SPA reception.

Upon request, we can charge your consumptions/bills to your hotel account, which you can pay in total at
check-out.

The hotel room doors operate with magnetic cards. The cards are valid until 11.00 am on the day of departure.
Please, do not keep the key card beside your mobile phone, personal computer or bank card, as they may
affect its operation.

For your safety, please always check whether the entrance door of your hotel room is locked.

You can reach Hotel TV through Channel 1. To reach the menus, push MENU button on the remote. To step
back, push RETURN button. You can find our actual room service menu, Brix Bistro menu, opening hours and
Spa brochure at Channel 1.

In order to make your stay more pleasant, our Housekeeper is at your disposal if you need additional pillows,
blankets, clothes-hangers. Please, dial extension 1. At the occupied rooms, the cleaning is at the afternoon.
We change towels and bedsheets 3 days to protect our environment. If you have different needs please call
Reception.

Please, call the Room Service at extension 3.

Our guests have the opportunity to access the indoor bath through the bridge connecting the hotel with the
Saint Andrew’s Sanatorium, and they can use the thermal pools there. Tickets can be purchased at the bath’s
cashier. For additional information, please, contact the Spa Reception, or dial extension 5 in working hours.

Our colleagues at the Reception are willing to help you with any booking or confirmation related to travel.
Dial extension 1.

We provide free wireless internet access in every room and public area. please, select„Hotel_Bonvital” from the
available networks. Brix Bistro has a different internet, please choose Brix Bistro to use it. For the actual WLAN
password please, ask Reception. If you need any help, please, contact the Reception or call extension 1.

Our hotel offers ironing service to its guests (view the article “Laundry services, dry cleaning”). You can hire an
iron free of charge at the Housekeeper, dial extension 1.

For further assistance please, call Reception at extension 1.

Our laundry list can be found in the wardrobe. If you want to hand down your clothes, please, call extension 1.
If you have special needs (express cleaning), please contact the Reception.

If you need to replace the bedding other then the usual 3 days change, please contact reception at extension
1 or place the linen change card to the door handle.

Please, contact the Reception in the matter of any lost or found objects at extension 1.

In the matter of luggage collection and storage, please, call the Reception at extension 1.
For portarage service please ask the help of our colleagues.

If you find anything that needs repairing or if you need help with broken-down or failed furnishings and
fittings, please, call the Reception at extension 1 or place the maintenance card to the door handle.

You can ask for free town maps at the Reception.

For information and help, please, contact the Reception at extension 1.

You can ask for a mini bar in advance (several types of soft beverages and alcoholic drinks would be placed in your room and can be consumed for a fee). In case of additional orders, please, call the Room Service at extension 3.

Usually, museums and galleries are open from 10.00 am – 6.00 pm every day, except Monday, in Hévíz and its
surrounding area. For further details, please, call the Reception at extension 1.

1st January (New Year’s Day), 15th March (National Holiday commemorating the Hungarian revolution of
1848), Good Friday, Easter, Easter Monday, 1st May (Labour Day), pentecost, 20th August (st. stephen’s Day
commemorating the foundation of the state), 23rd october (Day of the republic commemorating the revolution
of 1956), 1st November (All saints’Day), 25th-26th December (Christmas).

Newspaper and magazines are located in the lobby. Upon request, we gladly purchase newspapers, magazines
and other journals. Please, contact the Reception for further details.

It can be ordered at the Reception. Please, call extension 1.

Cats and dogs may be kept in the room– for a daily fee. About pet rules you can get a form at the Reception.
For breakfast and dinner, we welcome our pet owners at the a’la carte restaurant. For additional information,
please, call the Reception at extension 1.

If you need any information, please, ring the Reception at extension 1.

Try our special pillows, about which you can have more details in the information material located in every
room. The pillows can be bought in original packaging at the Reception. For additional information, please
contact the Reception at extension 1.

To obtain information about our services, please, contact the Reception, or dial extension 1.

Buses leave from the bus station located 200 metres away from the hotel, trains depart from Keszthely. For
more information, please, contact the Reception.

Upon request, we provide phone charger and adapter appropriate to British or American standards. Please,
call the Reception at extension 1.

Satellite and local radio stations are available through television. Information about the radio is on the channel list.

You can request razors from the Recetion, please, dial extension 1.

Our colleagues at the Reception are at your disposal every day from 0.00 to 24.00. Any information required,
please call Reception, dial extension 1.

The Bible is available, please, contact the Reception. If you would like to have information about religious
places around the hotel, please, dial extension 1.

Contact the Reception for information and special offers. Please, dial extension 1.

See at „Apetite Restaurant”. If you would like to book a table, please, call extension 4.

Our colleagues are at your disposal from 9.00 am to 9.00 pm. If you have specific dietary needs, our chefs are
pleased to prepare you special dishes. Please, call extension 3.

The hotel assumes no responsibility for valuables disclosed in the rooms. For your safety, we recommend you
to place your valuables into the room safe. Safety guide can be found next to the room safe. Central safe can
be found at the Reception. If you have any problem, please call Reception.

In case you would like to lengthen your stay or inquire about further reservation at us, please, contact our Reservation team at extension 6 between 8:00 am and 4:00 pm.

The sewing kit is located in the wardrobe/closet.

Pleace contact Reception at extention 1.

There is a shoe-shine machine available at the entrance of the hotel, and you can also find a shoe shine sponge
in the hotel room closet/wardrobe. Besides, you can also request for a shoe polish service free of charge. If you
wish to do so, please, contact the Reception between 8.00 am and 4.00 pm by dialling extension 1.

Bonvital Wellness & Gastro Hotel is situated in the pedestrian street, in the town centre of Hévíz. If you need
information about the opening times and services of the shops, please, contact the Reception.

Hévíz and its surrounding area offers many optional programmes for all age groups. Please, contact the
Reception for further information, dial extension 1.

Available at the Reception desk, free of charge.

In Hungary, smoking is forbidden in all indoor public places therefore in our hotel too. Please, dial extension 1
if you need information about designated smoking areas.

Pamper your body and soul in the swimming pool or the Jacuzzi, relax in the sauna, the steam bath or our salt chamber, or
try our tropical shower out. For more information, dial extension 5. Our current opening hours can be read here.

Spa reception opening hours differ from wellness opening. Our current opening hours can be read here.

Our fitness room is at your disposal from 07.00 am to 9.00 pm. If you need more information about additional
sports programmes please, contact the Spa Reception at extension 1 during opening hours.

Contact the Reception in connection with purchasing stamps and postcards. Please, dial extension 1.

It can be found in the guest directory’s folder. If you need additional paper sheets or writing implements,
please contact the Reception at extension 1.

The taverns and restaurants of Egregy, where locally produced wines can be tasted, are located in the
immediate vicinity of Hévíz.

In addition to other limousine and taxi services, taxis can be ordered at the Reception. Please, dial extension 1.

Basic information is indicated on the telephone. You can call any municipal, domestic, European or transatlantic
phone number directly from every room. If you wish to call phone numbers, you have to push number 0 first,
then the full phone number. If you want to reach a room, you have to push number 8 first, then the room
number. For more details, please, call the Reception at extension 1.

A wide range of programmes are available with local and international TV channels, which can be seen on the
Channel list. Hotel TV is at Channel 1.

In connection with appointments for medical or wellness treatments, please contact the Spa Reception. For
additional information, call Spa Reception during opening hours at extension 5.

The thermal lake of Hévíz is situated only 100 metres away from our hotel. If you would like to purchase a
discounted admission ticket, please, contact the Reception or dial extension 1.

Upon request we provide throw rug. Please call Reception at extension 1.

For toiletries, including toothbrush and toothpaste, please, contact Reception at extension 1.

For the sake of the environment, please make a choice! Towels on the floor means – please change! Towels
on the towel rail means – please don’t change! If you wish to have more towel change, it is possible for an
additional charge. Please dial extension 1.

In an effort to respect your privacy, we offer turn – down service upon your request between 6-8 pm. Should
you wish to receive turn – down service, please be so kind and hang the card outside on the door handle
before 3 pm.

It can be rented free of charge in a limited number or can be bought at the Reception. Please, dial extension 1.

If you need a vase, please, dial extension 1.

220V AC power sockets can be found in the hotel rooms. You can ask for a 220V/110V voltage converter at the
Reception. For additional information, please, call extension 1.

Please, contact the Reception by dialing extension 1 or you can set it at the Hotel TV.

The Wellness Bar located in Bonvital SPA await its guests with refreshing home-made drinks. The opening
hours are in accordance with the opening hours of the wellness area.

Our wellness area is open from 7.00 am – 9.00 pm every day.

You open the window and the balcony door at your own risk.